Last updated: June 22, 2025

This privacy notice for ConvertGrab describes how and why we might collect, store, use, and/or share (“process”) your information when you use our services (“Services”), such as when you:

Visit our website at https://convertgrab.com/
Use any of our free online tools to convert, compress, download, or manage media
Contact us with questions or feedback

If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, you can contact us at support@convertgrab.com.

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

We collect personal information that you voluntarily provide.
We collect what you choose to send us when contacting support or signing up for optional features, such as:

Contact Data: Name, email address, and any other information you choose to share.
Social Media Data: If you log in via Google or another social provider, we receive your profile name and email.

Information automatically collected

Some information — such as your IP address and browser/device characteristics — is collected automatically when you visit our Services.
We and our analytics partners automatically collect certain usage data (“Usage Data”) when you interact with our website. This may include your device’s Internet Protocol (IP) address, browser type and version, operating system, pages visited, and timestamps. We use this data to maintain and improve security, diagnose issues, and analyze usage trends.

Cookies and similar technologies

We use cookies and similar tracking technologies to recognize you and remember preferences. See our Cookie Policy below for details.

2. HOW DO WE PROCESS YOUR INFORMATION?

We use your information to operate, maintain, and improve the Services; to communicate with you; and to comply with legal obligations.

We may process your personal information for purposes such as:

Providing and improving the Services. To deliver requested tools (e.g., file conversion) and to measure usage so we can optimize performance.
Communicating with you. To respond to your questions, send updates about new features, or notify you of changes to this policy.
Security and fraud prevention. To detect and prevent unauthorized access or abuse.
Marketing. With your consent, we may send you newsletters about features or promotions. You can opt out at any time.

3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?

We only process personal information when we have a lawful basis to do so under applicable law.

Possible legal bases include:

Consent. You have given us permission to process your data for a specific purpose (e.g., marketing emails).
Legitimate Interests. To operate, maintain, and improve the Services, provided your interests do not override ours.
Legal Obligation. To comply with applicable laws and regulations.

4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

We only share information in limited circumstances and with trusted partners.

Service Providers. Third parties who perform services on our behalf (e.g., hosting, analytics).
Legal Compliance. If required to by law, regulation, or legal process.
Business Transfers. In connection with a merger, acquisition, or sale of assets, where user data is part of that transaction.

5. HOW LONG DO WE KEEP YOUR INFORMATION?

We retain your personal information only for as long as necessary to fulfill the purposes described in this notice, unless a longer retention period is required or permitted by law. Once no longer needed, we will delete or anonymize your data.

6. HOW DO WE KEEP YOUR INFORMATION SAFE?

We implement administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission or storage is 100% secure; you share information at your own risk.

7. DO WE COLLECT INFORMATION FROM MINORS?

We do not knowingly collect personal information from anyone under 18. If you become aware that a minor has provided us data, please contact us at support@convertgrab.com, and we will delete such information promptly.

8. WHAT ARE YOUR PRIVACY RIGHTS?

Depending on your jurisdiction, you may have rights such as:

Access and Correction: You can review or update your personal information by contacting us.
Data Portability: You can request a copy of the data we hold about you in a portable format.
Deletion: You can ask us to delete your personal information, subject to legal exceptions.
Opt-Out of Marketing: You may unsubscribe from promotional communications at any time by clicking the “unsubscribe” link in our emails.

To exercise these rights, email us at support@convertgrab.com.

9. CALIFORNIA RESIDENTS’ PRIVACY RIGHTS (CCPA)

If you are a California resident, you have additional rights regarding your personal information, including the right to request:

Disclosure: What personal data we have collected and how it’s used.
Deletion: Request the deletion of your personal data.
Non-Discrimination: We will not discriminate against you for exercising these rights.

To make a request, email support@convertgrab.com. We will respond within the timeframes required by law.

10. DO WE MAKE UPDATES TO THIS NOTICE?

Yes. We may update this privacy notice from time to time. We will notify you by updating the “Last updated” date at the top. We encourage you to review this notice periodically to stay informed.

11. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may email us at support@convertgrab.com.

COOKIE POLICY